Frequently asked questions
How to do
I have my artwork and samples that I like. How could I do?
Please send us the samples and email all the requirement to email@example.com
I have no idea all. What should I do?
Easy way to do, just measure the size and email us your size and the things you like to pack. then we will recommend the good one for you.
How could I choose the boxes style?
Just have a look at the "How to video", to image the workflow, what will you get, and how will you pack. Then make the choice which is better for you.
How to order the sample to check the quality and measure?
Just clear the style and material you need first to firstname.lastname@example.org first, then pay the freight cost to get your samples.
Could I do boxes with some special requirement? Like with a rope?
Yes, of course. Talk with us on the detail.
When I could get it after order?
Mass producing: about 7-10 work days.
Shipped by Express: 5- 10 work days.
Shipped by SEA: 25-40 work days
There’s nothing worse than creating a beautiful, custom box and discovering your product not fit inside!
To ensure your product fits in the box, choose a size that is at least 0.5cm larger on all sides than the product you’re putting in it.
Don't forget to account for any packing materials you’re using in the box.
Material Cardboard vs. Paperboard
If you are not sure which will good for you, Please check the detail here.
Paperboard, also known as Folding Carton.
For lightweight and has a smooth printing surface.
Ideal for lightweight products, it is usually seen in smaller consumer packaging, such as cosmetics, small gift items, and cereal boxes.
And there are some options as well.
Cardboard (Corrugated) is made up of layers of paper – outer liners and wavy layer (fluting) in between.
It is sturdier than paperboard, will hold more weight, offer more protection for fragile items, and could be used to ship product.
We don't recommend putting anything heavier than 20KG without consulting our Engineers first, though.
Both options are eco-friendly and 100% recyclable.
If still no idea, please contact OnepaperBOX team to advise. email@example.com
Artwork Color Settings
Your box will be printed using CMYK inks (and maybe even White ink!).
CMYK Color is the preferred setting to use.
RGB colors will automatically be converted to CMYK, final proof you receive will simulate the printed color as close as we can.
If there are any image needed in the design.
Please make sure it is at a minimum 150 dpi or larger at 100% to ensure the best print quality.
Most web images and images from a cell phone are at lower resolutions and your images will print grainy or pixelated.
We will alert you if any images not fit the minimum recommended size, may JUST to give you the best print possible.
We accept .ai, .eps, and .pdf .cdr files.
And for double check, please also send us the .pdf file with other types.
The structure should be on a separate layer within the file.
We recommend a minimum of 2mm(8pt), both positive and reversed print. Reversed out text will print better in a bold font to avoid filling in.